FAQ
Frequently asked questions.
A quick guide to the most common parts of the E-Healthcare experience.
How do I book a consultation?
Open Book Consult, review available clinicians, choose a profile and continue through the booking flow.
Can I choose my clinician?
Yes. The clinician directory is designed to let you review available professionals before booking.
Is the symptom checker a diagnosis?
No. It is a preparation and triage-support tool. It does not replace assessment by a qualified healthcare professional or emergency care.
How do I access the patient portal?
Use Patient Portal in the header or footer and sign in with your patient account.
How do I contact support?
Use Help & Support to create a support ticket. You can also use the contact page for general enquiries.
How does staff access work?
Staff Portal opens the separate E-Healthcare admin origin so the administrative PWA remains isolated from the patient app.